|
FREQUENTLY ASKED QUESTIONS
|
Apple's Got the Answers! If you've got a travel related
question, from proof of citizenship requirements to the best seafood
restaurant in Cancun, chances are good that we have your answer.
Here's a sampling of the questions we're asked most often.
|
| |
 |
Which
airline will I fly with for my Apple Vacation? |
 |
That
will vary depending on where you are departing from and your
destination. Apple uses many different carriers for its charter
flights, in addition to other major airlines available when you
choose scheduled air service. |
|
|
|
Is
there a difference between charter and scheduled air packages? |
|
|
The
term "charter" refers to aircraft used specifically to transport
Apple Vacations customers to eight major sun destinations.
Charter flights are generally non-stop, and you have more time
to enjoy the destination instead of traveling to get there. Most
Apple Vacations charter flights also offer complimentary
in-flight beverages. Another benefit is that your luggage will
be removed quickly from the aircraft and will be ready to board
your resort transfer once you arrive. Apple Vacations strives to
make your vacation experience the best possible, by managing the
charter process from the time you check in at the airport, until
you arrive at your resort.
Apple Vacations also offers scheduled air packages to every
major sun destination. "Scheduled Air" refers to the
transportation portion of your vacation that includes major
airlines with schedules at various times and days of the week.
Apple Vacations offers scheduled air packages to those
destinations where they do not offer charter service; and also
to complement their charter schedules to those destinations
where they do offer charter service but need additional seats
due to demand. Scheduled air packages give you the most
flexibility in departure and arrival times when traveling to a
destination. |
|
 |
|
|
What
is the price of AVOK? |
|
|
AVOK
is $49 pp for 4 nights or less and $59 pp for 5 nights or more.
Remember, AVOK is not applicable for groups of 15 or
more, cruises or ski packages. |
|
|
|
Is
AVOK pre or post departure coverage? |
|
|
AVOK
has 3-part coverage.
AVOK is a vacation security plan that combines a
pre-departure Cancellation Waiver provided by Apple
Vacations with Post-Departure Travel Insurance Benefits.
In addition AVOK clients are given a best price guarantee
and are able to claim the savings if the exact same vacation
package is advertised for a lower price. |
|
|
|
Am I
covered by AVOK on the day of departure, and when does
Pre-departure coverage end and AVOK's Post-departure Tour Guard
Travel Insurance coverage begin? |
|
|
Travelers who purchase AVOK can cancel up until the time of
departure. Please note: "No Shows" are not covered. You MUST
notify us or Apple Vacations directly to cancel. Call
1-800-860-2865 if we are closed at the time of your
departure. AVOK's Tour Guard Travel Insurance Post-Departure
Trip Interruption coverage begins on the departure date when the
travelers are on their trip (i.e. upon boarding the aircraft). |
|
|
|
If I
purchase AVOK and do a *name change (not a name correction)
do I need to re-purchase AVOK? |
|
|
Since
AVOK is not transferable to the new booking, the following
applies:
| |
Type of change: |
Need to repurchase AVOK: |
| |
Name |
Yes |
| |
Date |
Yes |
| |
Gateway |
Yes |
| |
Hotel Downgrade |
No |
| |
Hotel Upgrade |
No |
| |
Duration |
No |
| |
Destination |
Yes |
|
|
|
|
What
if the number of traveling clients on a record decreases? |
|
|
The
remaining travelers will be responsible for additional costs
incurred as a result of a change in the per person occupancy
rate, unless cancelled passenger is under 100% penalty. |
|
|
|
Vacation Certificates are valid for one year. When does that one
year begin? |
|
|
The
date of issue. Vacation Certificates must be applied to a
booking before they expire. However, the travel date can be
after the Vacation Certificate expiration date. |
|
|
|
If I
need to cancel a trip at the last minute and Apple Vacations is
closed, what should I do? |
|
|
To
cancel your trip at any time, please contact
Mexico-to-Hawaii-Vacations-Experts as soon as possible. After
business hours or on a holiday when we are closed, Last Minute
Cancellations can call 1-866-860-AVOK (2865). This number should
only be used if we are closed. You can leave a message at any
point prior to your flight departure if you choose to cancel,
and you will get a full refund in Vacation Certificates. |
|
|
|
I
already purchased my vacation, and now the price has gone even
lower! How do I take advantage of Apple's "Best Price
Guarantee"? |
|
|
"Best
Price Guarantee" is available only when you purchase the AVOK
plan. Have your agent call the Apple Customer Service desk,
where they will check for the current price on the identical
package that you have booked. If this price is lower than the
booked tour, you get the better price. It's that easy! |
|
|
|
What
happens if a participant is deceased? |
|
|
In
the event of death, AVOK will provide for a full cash refund. |
|
|
|
Does
Apple Vacations travel anyplace other than the Caribbean and
Mexico? |
|
|
Yes!
We also offer packages to Costa Rica, Bermuda, Hawaii, Las Vegas
and the Ski Resorts of the Denver, Colorado area. Did you know
that Apple Vacations brings more passengers each week to Cancun
than any other airline? |
|
|
|
Can I
book just the hotel portion of your packages? |
|
|
You
can book a land only package to any of Apple's destinations for
anywhere from 2 to 14 nights! |
|
|
|
What
does the Apple Rating beside the hotel name mean? |
|
|
Apple
Ratings are designed to help you choose the hotel that best
suits your needs and your budget. They represent the level of
service and amenities available to customers at each hotel that
Apple offers. Here's a list of the Apple Ratings and what they
mean:
- 6 Apple - A deluxe hotel offering a variety of
entertainment, dining and sports facilities.
- 5 Apple - An excellent hotel with fine accommodations and
facilities.
- 4 Apple - A resort hotel with good selection of
facilities.
- 3 Apple - A comfortable hotel with simple accommodations
and public areas.
- 2 Apple - A modest hotel with limited choice of amenities.
- 1 Apple - A basic budget hotel with few public areas or
amenities.
|
|
|
|
What
are Golden Apple hotels? |
|
|
Hotels featuring a Golden Apple Rating have been selected by
past vacationers as having an exceptional customer service
level. They offer excellent quality, service and value. The
Golden Apple hotels earn their special rating directly from the
guests who complete the Vacation Satisfaction Questionnaires at
the end of their trip. To receive the Golden Apple rating,
hotels must score 'Excellent' for Customer Service on 90% or
more of the surveys. |
|
|
|
What
if I need assistance or have an emergency while on vacation? |
|
|
Apple
Vacations has over 450 Apple Representatives in-resort
throughout the destinations they service. They are available to
help with any special needs you may have. |
|
|
|
Will
I need to show some proof of citizenship when I travel outside
of the United States? |
|
|
Yes.
Current requirements for US citizens are: either a valid US
Passport or a state issued birth certificate with a
raised seal and a valid, government-issued, photo ID (such as a
driver's license). Voter registration cards and baptismal
certificates are not acceptable. Travelers to Margarita Island
must show a valid US Passport only. Persons born outside
of the US should contact their local consulate or embassy before
they travel for exact citizenship requirements. |
|
|
|
Will
I need to show identification when I travel within the US? |
|
|
If
you are traveling by air to Hawaii, Denver or Las Vegas, you
will be required to show photo identification when checking in
at the airport. A photo driver's license is acceptable. |
|
|
|
Can I
book my vacation directly with Apple Vacations? |
|
|
Apple
is a wholesale tour operator that sells vacation packages only
through accredited travel agencies such as
Mexico-to-Hawaii-Vacations-Experts. By doing so, they ensure that you
receive professional advice and detailed service every step of
the way. |
|
|
|
What
exactly is included in an 'All-Inclusive' package? |
|
|
All-Inclusive means that your package price covers roundtrip
airfare, baggage handling, resort transfers to and from the
destination's airport, hotel accommodations, services of an
Apple Representative in-resort, non-motorized watersports, and
all meals, drinks, hotel taxes and gratuities. |
|
|
|
What
is included when I book a regular Apple Vacation? |
|
|
Your
package price includes roundtrip airfare, baggage handling,
resort transfers to and from the destination's airport, services
of an Apple Representative in-resort, and hotel accommodations,
taxes and gratuities. |
|
|
|
|
For assistance with your Apple vacation
package and pricing
contact Teresa,
Louise, Laura or Lila
Mexico-to-Hawaii-Vacations-Experts
TOLL FREE
1-800-300-4567
Email: info@Mexico-to-Hawaii-Vacations-Experts.com
| |
|
BUSINESS HOURS:
Monday -
Friday 7:30AM - 7:00PM PT
Sat 9:00AM - 4:00PM; Sun 10:00AM - 4:00PM PT |
OUR
PRIVACY POLICY & DISCLAIMER
Copyright© 1995 - 2004
CST #1015834-10
Mexico-to-Hawaii-Vacations-Experts, All Rights Reserved
|
|
|
